Exchange and return Policy For Ecotec

This Exchange and return policy sets out the terms and conditions governing the process of order cancellation and exchange for orders placed with Ecotech (“the Company”, “us” or “us”). By submitting an application with us, you acknowledge and agree to comply with the terms and conditions set forth in this policy.

1. Order Cancellation
1.1. If you wish to cancel your order, please contact our customer service team at [insert contact information] as soon as possible. We will do our best to accommodate your cancellation request if the order has not yet been shipped or processed.
1.2. If the order has already been shipped or processed, you may have to bear the costs of returning the Products and fees associated with cancellation.

2. Modify the order
2.1. If you need to Modify your order after it has been submitted, please contact our customer service team as soon as possible. We will do our best to accommodate the modification request, but we cannot guarantee that it can be modified after the order has entered the processing or shipment stage.
2.2. Additional fees may apply to revisions, and any price differences will be communicated to you prior to revision.

3. Replacement of damaged or defective products,
3.1. If you receive a damaged or defective product, please contact us immediately. We may need

picture or return the product for evaluation.
3.2. Once we verify the damage or defect, we will arrange to replace the product at no additional cost to you.

4. Costs of returning products
4.1. If the return or exchange is due to a manufacturing defect or an error on our part, we will bear the costs of returning the products.
4.2. If the return or exchange is due to personal reasons or a change of opinion, the costs of returning the products will be the responsibility of the customer.

5. Refund
5.1. A refund may be offered in accordance with our refund policy, which can be found on our website.
5.2. Please see our refund policy for detailed information on eligibility, refund methods and schedule.

6. Contact Us
If you have any questions or need further assistance with our cancellation and exchange policy, please contact our customer service team .

By placing an order with Ecotec, you acknowledge that you have read, understood, and agree to be bound by this Exchange and return Policy.